Personal Care - US issue

Incident Report for WellSky Home Status Page

Resolved

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Posted Aug 18, 2026 - 13:06 CDT

Update

WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely for another 60 minutes. If you are still experiencing the issue, please reach out to support.
Posted Aug 18, 2026 - 11:03 CDT

Monitoring

WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely through August 18th, 2026 at 11 AM CT. If you are still experiencing the issue, please reach out to support.
Posted Aug 17, 2026 - 16:17 CDT

Update

WellSky has identified and continues to actively work on resolving the issue causing degraded system performance.
Next Update - 30 minutes
Posted Aug 17, 2026 - 15:43 CDT

Update

WellSky has identified and continues to actively work on resolve the issue causing degraded system performance.

Next Update - within 90 minutes
Posted Aug 17, 2026 - 14:14 CDT

Identified

WellSky has identified the issue causing degraded system performance and is actively working to resolve.

Next Update - within 90 minutes
Posted Aug 17, 2026 - 12:41 CDT

Monitoring

WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Posted Aug 17, 2026 - 11:38 CDT

Update

WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Posted Aug 17, 2026 - 11:23 CDT

Investigating

WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Posted Aug 17, 2026 - 11:17 CDT
This incident affected: WellSky Personal Care - US.
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Recurring Maintenances
Solution Type When Time Impact
WellSky Home Health
WellSky Hospice		 Monthly Patching 3rd Saturday of every month. 8:00 PM - 12:00 AM CT Application will be unavailable during maintenance window.
WellSky Resource Manager Monthly Patching 3rd Wednesday of every month. 10:00 PM - 2:00 AM CT Application will be unavailable during maintenance window.
WellSky Home Health
WellSky Hospice
WellSky Hospice & Palliative		 Monthly Patching Every other Wednesday. 9:00 PM - 11:00 PM CT Application could be unavailable during maintenance window.
Personal Care US & CA Monthly Maintenance 2nd Saturday of every month. 8:00 PM - 12:00 AM CT Application may be unavailable or experience intermittent disruptions.