All Systems Operational

About This Site

WellSky Home
This site provides information about the status of the WellSky Home suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

Adult Day Operational
WellSky PayerLink Operational
WellSky Home Health Operational
WellSky Hospice Operational
WellSky Hospice & Palliative Operational
WellSky Personal Care - US Operational
WellSky Personal Care - CA Operational
WellSky Patient Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Patient Maintenance Sep 18, 2025 22:00-23:00 CDT

WellSky Patient (FKA TapCloud) will perform a scheduled maintenance on Thursday, September 18th from 10:00 PM -11:00 PM Central Time. Users may experience a brief (approximately 10 minutes) outage during the scheduled maintenance window.

We thank you for your patience as we improve the system.
Posted on Sep 04, 2025 - 15:00 CDT

Home Health Maintenance Oct 4, 2025 20:00-21:30 CDT

WellSky will perform a scheduled maintenance on Saturday October 4th, 2025, from 8:00 PM to 9:30 PM (Central Time). During this time, the Solution will be unavailable.

We thank you for your patience as we improve the system.
Posted on Aug 14, 2025 - 08:42 CDT

Home Health Maintenance Nov 1, 2025 20:00-21:00 CDT

WellSky will perform a scheduled maintenance on Saturday November 1st, 2025, from 08:00 PM to 09:00 PM Central Time. During this time, the solution will be unavailable.

We thank you for your patience as we improve the system.
Posted on Sep 04, 2025 - 09:16 CDT
Sep 5, 2025

No incidents reported today.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Home Health
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 28, 11:28 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Aug 28, 11:11 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Aug 28, 10:41 CDT
Update - The Solution is intermittently unavailable and we are working to restore service.

Next Update - within 30 minutes
Aug 28, 10:15 CDT
Update - The Solution is intermittently unavailable and we are working to restore service.

Next Update - within 30 minutes
Aug 28, 09:45 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Aug 28, 09:39 CDT
Aug 27, 2025
Hospice & Palliative
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 27, 10:12 CDT
Update - WellSky is investigating an issue causing the fax service to be unavailable.

Next Update - within 30 minutes
Aug 27, 09:40 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Aug 27, 09:33 CDT
Aug 26, 2025
Home Health
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 26, 08:53 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely until 9:00 AM CT, 8/26/2025. If you are still experiencing the issue, please reach out to support.
Aug 25, 17:49 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Aug 25, 16:36 CDT
Monitoring - WellSky has identified the issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Aug 25, 16:06 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Aug 25, 15:26 CDT
Update - The Solution may currently be unavailable and we are working to restore service.

Next Update - within 30 minutes
Aug 25, 15:02 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Aug 25, 14:52 CDT
Aug 25, 2025
WellSky Home Health and Hospice Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Aug 25, 20:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 20:30 CDT
Scheduled - WellSky will perform an urgent maintenance on Monday, August 25th, 2025, from 8:30 PM to 8:45 PM (Central Time). During this time, the Solution will be unavailable.

We thank you for your patience as we improve the system.
Aug 25, 18:18 CDT
Inadvertent Welcome Email (Please Read)
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Aug 25, 09:05 CDT
Monitoring - Dear Client,

Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” (v.balasubramanian@wellsky.com). This message was sent in error during internal testing.

We want to reassure you that:

The message is not malicious and is not a phishing attempt.

Your account and information remain secure.

No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding.

Sincerely,
WellSky
Aug 22, 15:21 CDT
Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
← Incident History Powered by Atlassian Statuspage
The information provided and terms used on this site are provided to WellSky clients for general informational purposes only, and WellSky provides no assurances about the accuracy of such information. Further, the information on this site in no way amends, supplements, incorporates, creates or supersedes any legal obligations, including those that are contractual or statutory in nature.
Recurring Maintenances
Solution Type When Time Impact
WellSky Home Health Monthly Patching 3rd Saturday of every month. 8:00 PM - 12:00 AM CT Application will be unavailable during maintenance window.