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WellSky Home
This site provides information about the status of the WellSky Home suite of solutions. Please bookmark this site and check back here to view the current status of the solutions listed below, including updates on maintenance, performance and security. Recurring maintenances are located at the bottom of this page.

For updates on the Change Healthcare cybersecurity event, please visit https://wellsky.com/changestatus

Adult Day Operational
WellSky PayerLink Operational
WellSky Home Health Operational
WellSky Hospice Operational
WellSky Hospice & Palliative Operational
WellSky Personal Care - US Operational
WellSky Personal Care - CA Operational
WellSky Patient Operational
Private Duty Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Home Health Maintenance Oct 5, 2024 20:00 - Oct 6, 2024 00:00 CDT
WellSky will perform a scheduled maintenance on Saturday, October 5, 2024, from 8:00 PM to 12:00 AM Central Time. During this time, the Solution will be unavailable.

We thank you for your patience as we improve the system.
Posted on Sep 23, 2024 - 11:12 CDT
Past Incidents
Sep 27, 2024

No incidents reported today.

Sep 26, 2024
Home Health & Hospice
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 26, 13:24 CDT
Update - Our DNS provider is actively working to restore services that are affecting clients in US East and US Central, where they have partial service disruption.

Next Update - 4 PM CT
Sep 26, 12:58 CDT
Update - Our DNS provider is actively working to restore services that are affecting clients in US East and US Central, where they have partial service disruption.

Next Update - within 60 minutes
Sep 26, 11:41 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 26, 11:30 CDT
Home Health
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 26, 03:25 CDT
Update - WellSky has identified the issue causing issues with adding/editing medications on a patient's chart that may impact some clients. We are working on resolving the issue. At this time, there is no workaround.

Next Update - within 60 minutes
Sep 26, 02:48 CDT
Identified - WellSky has identified the issue causing with adding/editing medications on a patient's chart that may impact some clients. We are working on resolving the issue. At this time, there is no workaround.

Next Update - within 60 minutes
Sep 26, 01:52 CDT
Update - WellSky is investigating an issue causing with adding medications to a patient's chart that may impact some clients.

Next Update - within 30 minutes
Sep 26, 01:13 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 26, 00:44 CDT
Sep 25, 2024
WellSky DDE and Payer Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 19:00 CDT
Scheduled - WellSky will perform a scheduled maintenance on Wednesday September 25,2024 from 7:00 PM to 11:00 PM (Central Time). During this time, the Solution will be unavailable. We thank you for your patience as we improve the system.
Sep 11, 10:11 CDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024
Personal Care - US
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 20, 18:14 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 6 PM CT. If you are still experiencing the issue, please reach out to support.
Sep 20, 15:17 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 2:30 PM CT on 9/20. If you are still experiencing the issue, please reach out to support.
Sep 20, 08:32 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 9:00 AM CT on 9/20. If you are still experiencing the issue, please reach out to support.
Sep 19, 17:02 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 6 PM CT. If you are still experiencing the issue, please reach out to support.
Sep 19, 15:52 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 4 PM CT. If you are still experiencing the issue, please reach out to support.
Sep 19, 12:35 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 12 PM CT. If you are still experiencing the issue, please reach out to support.
Sep 19, 09:38 CDT
Monitoring - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 9:00 AM CT on 9/19. If you are still experiencing the issue, please reach out to support.
Sep 18, 16:19 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble loading pages.

Next Update - within 60 minutes
Sep 18, 15:19 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages.

Next Update - within 30 minutes
Sep 18, 14:56 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 18, 14:46 CDT
Sep 19, 2024
Sep 18, 2024
Personal Care - US
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 18, 10:59 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely over the next 2 hours. If you are still experiencing the issue, please reach out to support.
Sep 18, 08:54 CDT
Update - WellSky has mitigated the issue causing degraded system performance.

We will continue to monitor closely and provide an update by 9:00 AM CT on 9/18. If you are still experiencing the issue, please reach out to support.
Sep 17, 15:54 CDT
Update - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Sep 17, 14:54 CDT
Monitoring - WellSky has resolved the issue causing degraded system performance.

We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
Sep 17, 13:45 CDT
Update - WellSky is investigating an issue causing degraded system performance and clients may have trouble loading pages.

Next Update - within 30 minutes
Sep 17, 13:09 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 17, 13:02 CDT
Sep 17, 2024
Sep 16, 2024
Hospice & Palliative
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 16, 15:25 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 16, 14:59 CDT
Sep 15, 2024

No incidents reported.

Sep 14, 2024

No incidents reported.

Sep 13, 2024
Hospice & Palliative
Resolved - This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.
Sep 13, 10:59 CDT
Investigating - WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.home.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality.

Next Update - Posted to the Status Page within 30 minutes
Sep 13, 10:48 CDT
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